Make planning and building processes easier to follow while providing practical advice and guidance to help residents achieve the best outcomes.

Current situation

  • The state building codes and planning process are set by the state and federal governments, which Council is required to follow.
  • Council plays a key role in assisting residents through this process, assessing plans against planning rules, and ensuring building work complies with the state Building Act and associated regulations.

The issue

  • The planning and building process can be complex and difficult to navigate, with multiple steps, codes, rules, and legislation to follow. 
  • Planning schemes are not always clear-cut and may require discretionary judgement, creating grey areas where reasonable professionals may disagree. 
  • Councils enforce the Building Code to ensure safety and compliance, but many requirements rely on professional interpretation rather than fixed rules.

My plan

  • Designate dedicated planning and building navigators within Council to guide residents through the approval process to provide
    • a single point of contact who explains requirements and supports applicants from start to finish;
    • objective and neutral guidance when rules are open to interpretation, helping them understand the costs and benefits of different options and seeking solutions that minimise expenses wherever possible.
  • Update the Council website to provide clear and concise information on the planning and building process, making it easy for residents to navigate and find what they need.
  • Council preferences and policies that are used to advise residents are developed through close collaboration with the community, with the pros and cons clearly identified and transparently communicated.

The benefits

  • Reduces stress and confusion by providing residents with clear guidance and support through the complex planning and building process.
  • Improves transparency by helping residents understand how decisions are made and why certain options are recommended.
  • Helps residents save time and money by avoiding unnecessary delays or expenses.
  • Incentivises sustainable and appropriate new development and improves existing properties.